Work Experience

Project Manager - BskyB

Working within an Agile development department, duties include;

• Initiate, lead and manage projects to deliver business change and competitive advantage
• Managing relationships with users, stakeholders, 3rd parties and executives
• Managing projects, creating resilient project plans and managing associated risks
• Manage projects budgets
• Project estimating and finance

Application Support Analyst - BSkyB

Working on a team of 6 support analysts, duties included;

• Monitoring of Java, c#, Ruby and Python applications
• Defect management
• Ensuring system stability and data integrity
• Ad-Hoc SQL/Unix Reporting
• Raising and tracking bugs and issues

Operational Support Manager - The Listening Company

Supported the daily running of a team of 120 FTE, managed client expectations, improved business processes. Duties included;

• Built provisioning and fault assurance processes for the client for both SMPF LLU, WLR2 NLP and WLR2 Tranfser products
• Increased additional services used by the client
• Wrote and developed training material for both employer and client
• Assisted in the set up a new Department on behalf of client, including training, reporting, handover, process documentation and planning
• Managed internal work streams to ensure all SLAs were met

Team Manager - The Listening Company

Managed provisioning teams up to 30 FTE

• Implemented Productivity Measuring and increased productivity by 24%
• Undertook a departmental review and increased gross profit by 34%
• Recruitment, Training and coaching of staff
• Ensuing SLA's and KPI's were adhered toe